LVMH is introducing a “delivery promise” feature designed to boost the omnichannel shopping experience for consumers. The company, which owns Louis Vuitton, Christian Dior and now Tiffany, among others, is doing this via tech specialist OneStock’s agile order management technology to offer a high-end service that aligns with customer expectations. LVMH and OneStock want to improve the shopping experience online. It means web shoppers will be able to view real time stock availability and choose a guaranteed delivery method based on the item selected. The options include ‘white glove’ same-day delivery, as well as collect-in-store within two hours. The customer is kept updated with an estimated delivery time. And importantly it’s also using the tech company’s ship from store, click-and collect-and return in-store capabilities.
